Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how Sidane LLC, trading as Fashion Rosé (“Fashion Rosé”, “we”, “us” or “our”), collects, uses and shares personal information when you visit fashionrose.shop, place an order, contact us, create an account, subscribe to marketing or otherwise use our services.

1. Who controls your information

The controller responsible for the processing described here is Sidane LLC, trade licence number 2542890.01 and VAT number 105371001600001, Sharjah Media City (Shams Free Zone), Al Bataeh, Sharjah, United Arab Emirates. You may contact us at contact@fashionrose.shop.

2. Information we collect

Depending on how you interact with us, we may collect:

• identity and contact details, including name, email, telephone number, billing and delivery addresses;
• order and transaction details, including products viewed or purchased, returns, refunds and payment status;
• account information and preferences;
• communications, customer-service requests and reviews;
• device, browser, IP address, cookie identifiers and information about how you use the website;
• marketing choices and interactions with our messages or advertisements;
• fraud-prevention and security information.

Payment-card details are normally collected and processed directly by Shopify and the payment provider selected at checkout. We generally receive payment status and transaction details rather than complete card credentials.

3. How we receive information

We collect information directly from you, automatically through the website and cookies, and from service providers or partners involved in payments, fulfilment, delivery, tracking, fraud prevention, analytics, advertising and customer reviews.

4. Why we use information and our legal bases

• To perform our contract: process payments, fulfil and deliver orders, manage returns and refunds, provide accounts, and respond to service requests.
• To comply with legal obligations: maintain tax and accounting records, respond to lawful requests, protect consumer rights and meet product-safety or regulatory duties.
• For our legitimate interests: prevent fraud, secure and troubleshoot the store, improve our products and service, understand store performance and defend legal claims. We balance these interests against your rights.
• With consent where required: send optional marketing and use non-essential analytics or advertising technologies. Consent may be withdrawn at any time.

We may also process information where necessary to protect a person’s vital interests or for another basis permitted by applicable law.

5. How we share information

We share information only as reasonably necessary with:

• Shopify, which hosts the store, checkout and related commerce services;
• payment processors and fraud-prevention providers;
• suppliers, fulfilment partners, postal operators, couriers and shipment-tracking providers, including Track123 where used;
• customer-review services, including Judge.me where used;
• analytics, advertising and marketing providers, including Google services where enabled and permitted by your choices;
• professional advisers, insurers, auditors and authorities where required or reasonably necessary;
• a buyer or successor in connection with a merger, sale, restructuring or similar transaction.

These recipients may act as our processors, independent controllers or joint participants depending on the service and applicable law. We do not require customers to agree to the sale of personal information in order to purchase from us.

6. Cookies and similar technologies

We use technologies necessary to operate the website and, depending on your location and choices, technologies for preferences, analytics and advertising. More information appears in our Cookie Policy. Where consent is required, non-essential technologies should be activated only after consent. You can change your choice using “Cookie preferences” in the website footer.

7. International transfers

Our providers and recipients may process information in countries other than your own, including Canada, the United States and countries where fulfilment or technology providers operate. Where required, we use recognised safeguards such as adequacy decisions, contractual protections or standard contractual clauses. Information about Shopify’s processing and transfer practices is available in Shopify’s consumer privacy materials.

8. Retention

We keep information only for as long as reasonably necessary for the purpose collected and to meet legal, tax, accounting, dispute-resolution and enforcement obligations. Order and financial records are kept for the period required by applicable law. Customer-service records are normally kept for up to 24 months after the matter closes unless a longer period is needed. Marketing information is kept until you unsubscribe or the information is no longer useful, with a minimal suppression record retained where necessary to honour your choice. Cookie lifetimes vary by technology and are described through the cookie-preference tool where available.

9. Your rights and choices

Depending on where you live, you may have rights to:

• access or receive a copy of your personal information;
• correct inaccurate information;
• request deletion or restriction;
• object to certain processing, including direct marketing;
• receive portable information;
• withdraw consent without affecting earlier lawful processing;
• opt out of certain targeted advertising, sale or sharing where applicable;
• appeal a decision or complain to the competent data-protection authority.

To exercise a right, email contact@fashionrose.shop with “Privacy request” in the subject line. We may need information to verify your identity. We will not discriminate against you for exercising a legal right. You may also use Shopify’s privacy portal for information controlled directly by Shopify.

10. Marketing

You may unsubscribe from marketing emails using the link in any marketing message or by contacting us. Unsubscribing does not stop service messages about an order or account.

11. Security

We and our providers use reasonable technical and organisational measures designed to protect personal information. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

12. Children

The store is not directed to children, and we do not knowingly collect personal information from children who cannot legally provide it. A parent or guardian may contact us to request appropriate action.

13. Third-party links

The website may link to independent third parties. Their privacy practices are governed by their own notices, which we encourage you to review.

14. Complaints

Please contact us first so we can try to resolve your concern. Depending on your location, you may also complain to your local data-protection regulator. Individuals in the EEA may find their competent authority through the European Data Protection Board, and individuals in the United Kingdom may contact the Information Commissioner’s Office.

15. Changes

We may update this Policy to reflect legal, technical or operational changes. The latest version will appear here with its updated date, and additional notice will be provided where required.

16. Contact

Sidane LLC, trading as Fashion Rosé
Trade licence: 2542890.01
VAT number: 105371001600001
Sharjah Media City (Shams Free Zone), Al Bataeh, Sharjah, United Arab Emirates
Email: contact@fashionrose.shop