Refund policy

Returns and Refund Policy

Last updated: 4 August 2026

We hope you love your Fashion Rosé purchase. If you change your mind, you may request a return within 14 calendar days after receiving the goods. Customers whose local law provides a longer or additional right retain that right.

Starting a return

Email contact@fashionrose.shop before sending anything back. Include your order number, the item you wish to return and the reason for the request. We will provide return instructions and the authorised return address.

Do not send returns to our registered office unless we expressly confirm that address in writing. Unauthorised returns may be delayed or refused where permitted by law.

Return conditions

Except where an item is faulty or non-conforming, returned goods must be unworn other than for a reasonable fitting, unwashed, undamaged and returned with original tags and accessories. Please package the item securely. You must send the goods within 14 days after telling us that you are exercising a statutory right of withdrawal, where that right applies.

Items that cannot be returned

Subject to applicable law, we cannot accept returns of:

gift cards;
goods made to your specifications or clearly personalised;
sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken.

Sale items are eligible under the same rules unless they fall within a lawful exception stated above. Statutory rights concerning faulty or misdescribed goods always remain available.

Return shipping costs

For a change-of-mind return, you are normally responsible for return postage. We are responsible for reasonable return costs when the goods are faulty, damaged on arrival, incorrect, or when applicable law requires us to pay them. We recommend using a tracked service and retaining proof of postage.

Damaged, faulty or incorrect items

Inspect your order on arrival and contact us as soon as reasonably possible if an item is damaged, faulty, misdescribed or incorrect. Send your order number and clear photographs where possible. This request for prompt contact does not limit any statutory guarantee or other mandatory right.

Refunds

Once we receive and inspect an eligible return, we will notify you. Approved refunds are issued to the original payment method. Banks and payment providers may need additional time to post the credit.

Where a statutory right of withdrawal applies, we will issue the refund within 14 days after being informed of your decision. We may withhold it until we receive the goods or you provide evidence of return, whichever occurs first. We will also refund the cost of the least expensive standard outbound delivery option where required by law. Additional costs for an upgraded or express method are not refundable unless required by law.

Exchanges

To obtain a different size, colour or product, the quickest option is normally to return the eligible item and place a new order. Availability is not guaranteed.

Cancellations

Contact us immediately if you wish to cancel. We cannot guarantee cancellation after fulfilment begins. Any mandatory cancellation or withdrawal right remains unaffected.